Billing FAQ

We offer flexible plans to suit every schedule:

• Monthly Membership — $55/month: Full access to all outlets, any time during operating hours
• Weekend — $30/month: Access Friday 7 PM through Sunday (Pelikat and CCK only)

Yes! All membership plans grant access to all BlueGym outlets — Pelikat, CCK, and Jurong. There are no outlet-specific restrictions.

Simply check in at whichever location is most convenient for you on any given day.

Yes! We offer walk-in access at $10 per session at any of our outlets.

How it works:

• Scan the QR code at the entrance of any BlueGym outlet
• Complete payment via HitPay
• Enjoy up to 3 hours of gym access

No membership or commitment required — just pay and work out!

Our trial is a paid trial that gives you full gym access for 7 days at a reduced rate of $19 SGD.

This is not a free trial - the $19 covers your 7-day access period. We believe in transparency: you pay a small amount upfront to try us risk-free, with no hidden charges.

When your 7-day trial ends, your subscription automatically continues at the regular plan rate you selected during signup (e.g., Monthly Membership at $55/month).

Important dates:

• Day 1-7: Trial period ($19 already paid)
• Day 8: First regular charge for your selected plan
• Monthly thereafter: Automatic renewal

You'll receive an email reminder before your trial ends.

No. The trial is limited to one per person. This is enforced by your email address and payment method.

If you've previously completed a trial (even if you cancelled), you'll need to subscribe to a regular plan to rejoin BlueGym.

To switch to a different plan, you'll need to cancel your current subscription first, then sign up for the new plan.

You can cancel anytime from your Dashboard. Any deposit terms will apply based on your contract status.

To cancel your subscription:

• Go to your Dashboard
• Contact our staff or email us at hello@bluegym.sg
• We'll process your cancellation request

When you cancel:

• Your membership remains active until the end of your current billing period
• You won't be charged again after cancellation
• You can rejoin anytime (but trial cannot be repeated)

If a payment fails, here's what happens:

• Immediate: Your subscription status changes to "Past Due"
• Retry: The payment system will automatically retry a few times over several days
• Access: Your gym access may be restricted until payment is resolved
• Resolution: Update your payment method in your account to resolve the issue

We'll send you email notifications about failed payments so you can take action.

To update your payment method, please contact our staff at the gym or email us at hello@bluegym.sg. We'll send you a secure link to update your card details.

No. Session packages are one-time purchases and do not renew automatically.

When you run out of sessions or they expire, you'll need to manually purchase a new package if you want more sessions.

This gives you full control - no surprise charges!

Session validity depends on the package you purchased:

• Starter Pack (5 sessions): Valid for 30 days
• Regular Pack (10 sessions): Valid for 60 days
• Power Pack (20 sessions): Valid for 90 days

The expiry date is shown in your Dashboard under "Session Credits".